PayKun Dispute Resolution Center

Dispute Resolution Guide to know the meaning of dispute, when to file it, filing process, and its records in the merchant dashboard

Dispute Process

1

File

Customer files a dispute against a specific transaction through the ‘File Dispute’ option

2

Team Contact

The dispute team contact the merchant and carry out the investigation

3

Support

The merchant responds with the supporting details and justifications to the team

4

Dispute Favor

Team close the dispute in the favor of the merchant or customer

What is Dispute?

When the customer has any complaint with an order, he can open a conflict with PayKun, known as a Dispute.

Merchant

Merchant

When the merchant is not responding then the customer can file the dispute

Documents

Documents

Team requests documents from the merchant such as delivery proof, invoice, policies, etc.

Dashboard

Dashboard

The disputes appear under Transactions tab>Dispute in the merchant dashboard

Support

Support

When PayKun Support Resolution is not satisfactory then the next stage is Dispute

Notification

Notification

The merchant receives notification & email when the Dispute is filed by the customer.

Result

Result

In some extreme cases, the conflict may lead to the chargeback or reversal of payment

Example Case Scenarios for Dispute

  1. The product received is defective or damaged
  2. Product/service delivery is not received
  3. The product is not as described in the listing
  1. The customer did not authorize the transaction
  2. Amount deducted multiple times for same order
  3. The customer charged incorrectly for the order

Note

Before you decide to file the dispute case, please make sure you have contacted our Support Team at support@paykun.com

Checkout More Features

A safer and simpler way to pay

PayKun Payment Button

Payment Button

Generate embedded code for payment button, put it on your website/blog and start collecting payments easily.

PayKun Payment Link

Payment Link

Share payment link with your customer via SMS, Emails, WhatsApp etc. and get paid more easily.

PayKun Payment Method

Payment Method

Variety of options for making online payments like Netbanking, Credit/Debit cards, UPIs, EMIs, Mobile Wallets etc.