Customer files a dispute against a specific transaction through the ‘File Dispute’ option
The dispute team contact the merchant and carry out the investigation
The merchant responds with the supporting details and justifications to the team
Team close the dispute in the favor of the merchant or customer
When the customer has any complaint with an order,
he can open a conflict with PayKun, known as a Dispute.
When the merchant is not
responding then the customer
can file the dispute
Team requests documents from
the merchant such as delivery
proof, invoice, policies, etc.
The disputes appear under
Transactions tab>Dispute in
the merchant dashboard
When PayKun Support Resolution
is not satisfactory then the next
stage is Dispute
The merchant receives notification
& email when the Dispute
is filed by the customer.
In some extreme cases, the conflict
may lead to the chargeback
or reversal of payment
Before you decide to file the dispute case, please make sure you have contacted
our Support Team at email@example.com
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