Eligibility Requirements:
Simply file a dispute within 180 days to take advantage of Buyer Protection. - You must respond to PayKun request for documentation and other information in a timely manner. - Account with good standing
How Buyer Protection works?
Online purchases, wherein case your item doesn’t match its description, is defective or doesn’t turn up at all, we’ve got your back. - Intangibles like in case an event is cancelled, your product is double-booked, or the new game you purchased couldn’t be downloaded, we’ve got you covered.
What’s covered and applicable:
- You bought a book but got a DVD
- You bought a new item but got something used
- You purchased 3 items but only got 2
- Your delivery was missing major parts that the seller didn't disclose
- You bought an authentic brand but got a knock-off instead
Purchases that aren’t covered:
- Real estate
- Motorised vehicles
- Industrial machinery used in manufacturing
- Items that violate our policies
- The item was properly described but you didn't want it after you received it
Added Scopes:
If the Seller presents evidence that they delivered the goods to your address, PayKun may find in favour of the Seller for an Item Not Received claim even if you did not receive the goods.
Even if your payment is not eligible for Buyer Protection, you can file a Dispute and resolve the issue directly with the Seller. However, PayKun won’t find favour in such case you escalate a Dispute to a Claim when an item is not eligible with Buyer Protection.
If you are eligible for Buyer Protection and PayKun finds in your favour on your Claim, PayKun will reimburse you for the full purchase price of the item and original shipping costs.
Keeping you safer:
Resolution support:
If you have problems with a purchase, you could file a dispute through Resolution Centre and we’re here to help.
Fraud protection:
We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft. Learn ways to stay safer online.
Account support:
If you’re concerned about suspicious activity, identity theft or phishing, report your suspicion.
